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src="http://rs6.net/on.jsp?t=1102849659463.0.1101676431523.523&amp;ts=S0431&amp;o=http://ui.constantcontact.com/images/p1x1.gif" alt=" "><o:p></o:p></span></p> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=740 style='width:555.0pt;mso-cellspacing:0in;border:outset navy 1.0pt;mso-border-alt: outset navy .75pt;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in' id=table1> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset navy 1.0pt;mso-border-alt:inset navy .75pt; padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184' id=table2> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td colspan=2 style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><img border=0 width=740 height=125 id="_x0000_i1026" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/header_green.jpg"><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width="26%" valign=top style='width:26.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;border:outset blue 1.0pt; mso-border-alt:outset blue .75pt;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' id=table3> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset blue 1.0pt;mso-border-alt:inset blue .75pt; padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:blue;mso-yfti-tbllook: 1184' id=table4 background="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/grid_background-contents.gif"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> <p align=center style='text-align:center'><span style='font-size:13.5pt; font-family:"Arial","sans-serif";color:white'>November 2009<br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>In this issue</span></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=19 style='width:14.25pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>º%</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Greetings</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=19 valign=top style='width:14.25pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>º%</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Budgeting for Disaster</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=19 valign=top style='width:14.25pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>º%</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Top Resolutions for 2010</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=19 style='width:14.25pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>º%</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Annual IT Checkup</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width=19 style='width:14.25pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184' id=table6> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#5D53F7'><br> Making </span></b><b><i><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#96B685'>Business</span></i></b><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#5D53F7'> Smarter </span></b><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#D91703'>NOW!</span></b><span style='mso-fareast-font-family: "Times New Roman"'> <o:p></o:p></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>What would it mean to you if you could save one minute a day? If you work the average 200 days a year that one minute would add up to 3 hours and 20 minutes. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Our goal with <span style='color:blue'>Making</span> <b><i><span style='color:#96B685'>Business</span></i></b> <span style='color:blue'>Smarter</span> <span style='color:#D91703'>NOW!</span> is to help you regain those minutes. This month I found a feature that will help some of you now and the rest of you when you upgrade to Vista or Windows 7.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?et=1102849659463&amp;s=523&amp;e=001BJe16S-WqYZIu5MggL3VuLNsFf-jPpqYdhGvSozgesQAncyszlq56JnfW1Y3cqgSz96qV-5u7TjtXxYYpbQzQz-0am2XfnXC-__ksxhCFhKjqylg1uqKShIfzn7zmna_WCRer8TNVAHt-wZIUaxgDe_zab2T-vf9pAOx0Ztxk8QgkoKNjZQEwUvcTYCi0LWH5CxAKOKZHdM=" target="_blank">Read more</a></span></p> <p><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Annual IT Checkup -- Have you had yours?</span></b></p> <p align=center style='text-align:center'><b><span style='font-size:13.5pt; font-family:"Arial","sans-serif"'><img border=0 width=150 height=113 id="_x0000_i1027" src="http://www.heartlandtechnologies.com/Newsletters/store/images/checkup.jpg" alt="Stethoscope on Computer"></span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>If we take our health seriously, we have an annual checkup. If you take your company's technology seriously, you should consider an annual periodic review of the following:</span></p> <ul type=disc> <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-list:l0 level1 lfo1;tab-stops:list .5in'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Can a new technology solve your business problems? </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></li> <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-list:l0 level1 lfo1;tab-stops:list .5in'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Can technology help you increase customer satisfaction? </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></li> <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-list:l0 level1 lfo1;tab-stops:list .5in'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Can technology help put profit to your bottom line? </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></li> <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-list:l0 level1 lfo1;tab-stops:list .5in'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Have you outgrown your existing technology infrastructure? </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></li> </ul> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Our Manager of Technical Services have been trained to understand the impact that technology can have on businesses every day. They will sit down with you to understand more about your company business processes and problems and help you determine how technology can make a difference. After we've talked together about your business, we'll deliver an assessment of your current technology health and some suggestions about how you might improve it. And unlike visiting the doctor, you won't receive a bill in the mail. If you are interested in an  annual checkup , please call us to setup an appointment for a Manager of Technical Services to visit your location. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Good technology health has many parallels to good physical health  it's always better to be proactive than reactive. Take charge of getting the most out of your technology today!</span></p> </td> </tr> </table> <p align=center style='text-align:center'><img border=0 width=150 height=73 id="_x0000_i1028" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/SAGElogo_green.jpg"></p> <p align=center style='text-align:center'><span style='font-size:10.0pt; font-family:"Arial","sans-serif"'>1 Computer Drive South<br> Albany, NY 12205 <br> 518-458-9300<br> <a href="mailto:info@sagecomputer.com">info@sagecomputer.com</a></span><br> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?et=1102849659463&amp;s=523&amp;e=001BJe16S-WqYYt_K9LQ5Krc2Ih0WknaCJ2URb4YIaitJfXbIzZQf7aGpHuOlM-o1F5ZBW8gbFBvDyOAJ9pnbQv6_XFmBeNZpclRSYvreGWq7ghBW7e0XSuFg==">www.sagecomputer.com</a></span><br> &nbsp;</p> <p align=center style='text-align:center'><img border=0 width=121 height=54 id="_x0000_i1029" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/SAGECO01---MS-Gold-Logo.jpg"><o:p></o:p></p> </td> <td width="72%" valign=top style='width:72.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184; mso-padding-alt:3.0pt 3.0pt 3.0pt 3.0pt' id=table5> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#5D53F7'>Greetings,</span></b><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Welcome to the November edition of our <span style='color:blue'>Making</span> <b><i><span style='color:#96B685'>Business</span></i></b> <span style='color:blue'>Smarter</span> <b><i>E-Newsletter!</i></b></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>As we near the end of 2009 we would like to share a few thoughts. The economy definitely continues to affect many of our clients. We recognize the constraints you face and we have responded two ways. First, we have implemented internal productivity improvement plans which allow us to maintain our current pricing model by offsetting other cost increases. Second, and more important, we continue to discover ways to help you increase your productivity. Many of these productivity increases come from better use of current hardware and software investments. This month we launch the <span style='color:blue'>Making</span> <b><i><span style='color:#96B685'>Business</span></i></b> <span style='color:blue'>Smarter</span> <span style='color:#D91703'>NOW! </span>sidebar feature. Each E-Newsletter issue will now include a specific idea that will help you improve your business productivity.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Another big part of year end work is planning for next year. Meaningful budget preparation includes both an operating budget and a capital budget. The most common techniques for developing an operating budget are zero based budgeting and last year based budgeting. At SAGE, we use last year based budgeting for most entries, but will use zero based budgeting when we feel that the prior year entry (either revenue or expense) needs more thorough scrutiny. The operating budget is for both internal and external use. The internal use is to communicate with management and employees the goals and priorities. Sharing the relevant portions of your operating budget with key vendors can help you get more from them. If both internal and external stakeholders know how they fit into your plans, they will help you achieve them.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>The capital budget addresses the infrastructure needs of your business. New vehicles, new machinery for the shop floor, new software to run your business may all be capital investments that will have cash flow implications. The capital budget will help define how much you can afford to spend, either from current cash flow or from borrowing, and how you should spend it. Typically, capital budget items are ranked by return on investment (ROI) or payback period. Formalizing the capital budget process provides a clear path for evaluating new capital investment opportunities and deciding if a new opportunity should displace a current capital budget item.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Finally, we want to take this opportunity to give thanks for our wonderful clients and employees. You provide us with the opportunity to help you, and our employees provide us with the ability to help you. For that we are thankful. But most important, we are all thankful for family, friends and health.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Have a bountiful Thanksgiving.</span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto'><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="" style='position:absolute;margin-left:0;margin-top:0;width:75pt;height:52.5pt; z-index:251658240;mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--><![if !vml]><img width=100 height=70 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg" align=left border=0 v:shapes="_x0000_s1026"><![endif]><!--[if gte vml 1]><v:shape id="_x0000_s1027" type="#_x0000_t75" alt="" style='position:absolute; margin-left:0;margin-top:0;width:75pt;height:51.75pt;z-index:251659264; mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--><![if !vml]><img width=100 height=69 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg" align=left border=0 v:shapes="_x0000_s1027"><![endif]>&nbsp;</p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='background:#96B685;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#5D53F7'>Budgeting for Disaster</span></b><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br> </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Jason Appel<br> Security Practice Manager<br> SAGE Computer Associates</span><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>As the year winds to a close, thoughts are turning to the coming holidays: turkey, pies, snow shoveling, and perhaps a new budget. So how exactly does one plan for the unexpected, or budget for disasters?</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>By definition disasters are very bad: bad enough that we should be insured against them. Assuming that we are insured against most disasters, we're going to downgrade this discussion to mere emergencies. Specifically, we'll be focusing on those nasty little incidents that fall into that gray area between &quot;AHHHH!!&quot; and &quot;doh!&quot;.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>This might be a network server going down, a critical file being corrupted, a virus getting loose in the network, a lost backup tape with patient records, or even a court ordered e-discovery request. The common threads between all of these incidents are 1) they are unexpected, 2) they involve the technologies we use to run our organizations, and 3) they have the potential to disrupt our operations and cost thousands, or even tens of thousands, of dollars. In these situations, costs can be incurred for replacement hardware, consulting fees, legal fees, lost information, lost productivity, lost opportunities, lost reputation, or all of the above.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>So how does one budget for this type of technology emergency? </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?et=1102849659463&amp;s=523&amp;e=001BJe16S-WqYa_j2MgMCQQozsyb78dyuDiQwdIMaM2B9FUiV91sG3wGNDjAZUsuCwN72yzAQlD2BfKDeKO0yJ-8xk4u_3ExC3L7tSeBdAc_sUzIcC8WXuHmsdx5M8gsDXr4EPCXZimdPfxZqnJbAuPDwZX81tb9fw9pGHLZH_LHcSdZVP0kg6Wpr1aaIZNkQyektUyfk5XkrUTAAmO-hYrHA==" target="_blank">Read more</a></span></p> </td> </tr> <tr style='mso-yfti-irow:3;height:15.75pt'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt;height:15.75pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:4;height:15.75pt'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt;height:15.75pt'> <p class=style2><!--[if gte vml 1]><v:shape id="_x0000_s1028" type="#_x0000_t75" alt="" style='position:absolute;margin-left:72.5pt;margin-top:0;width:112.5pt; height:104.25pt;z-index:251660288;mso-wrap-distance-left:0; mso-wrap-distance-top:0;mso-wrap-distance-right:0; mso-wrap-distance-bottom:0;mso-position-horizontal:right; mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/store/images/resolution.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--><![if !vml]><img width=150 height=139 src="http://www.heartlandtechnologies.com/Newsletters/store/images/resolution.jpg" align=right border=0 v:shapes="_x0000_s1028"><![endif]><span class=style31><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Top Resolutions for 20</span></b></span><em><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:#5D53F7; font-style:normal'>10</span></b></em><i><span style='font-size:9.0pt; font-family:"Arial","sans-serif";color:black'><br> </span></i><span class=style31><i><span style='font-size:7.5pt; font-family:"Arial","sans-serif";color:black'>Written by Laura Steward</span></i></span></p> <p class=style2><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'>It's time for the annual list of things you must do this year to make sure your technology and business will run smoothly and successfully and have minimal unplanned downtime. For those of you who are regular readers of this column, you will see some familiar items on the list and hopefully you have already done them!</span></span></p> <p class=style2><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'>So without further ado! My top resolutions for 2009!</span></span><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'><br> <span class=style161>&nbsp; <o:p></o:p></span></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>1.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>I will run or hire someone to run routine maintenance on my desktops and server, including Windows Updates to make sure they are running properly.<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>2.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>I will eliminate internal only backup and switch to a system that becomes my server in the event of a failure and also takes my data offsite.<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>3.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will secure my network and computers with a good firewall that protects my data.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>4.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will recognize that internet use for my employees is a benefit and not a right and that I can monitor and control the access to prevent security breaches and loss of revenue due to employee web surfing.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>5.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will write an Acceptable Use Policy for all Technology in my office so employees know what is acceptable and what is not including Internet use.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>6.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will install and keep up-to-date antivirus software.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>7.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will install and keep-up-to-date anti-spyware software.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:7'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>8.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will not open ANY email from people I do not know especially if it has an attachment.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>9.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will not let my children use my business computer no matter how much they beg because I know this will cause problems.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:9'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>10.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will practice safe computing by not going to questionable websites.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:10'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>11.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will get a domain name for my business instead of using an email address that says <a href="mailto:myname@yahoo.com">myname@yahoo.com</a>.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:11'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>12.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will write or hire someone to write a disaster recovery plan for my business so I know how to keep my business running in case of fire, theft, power failure, flood or system failure.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:12'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>13.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will update my website so it reflects what we currently do as a business.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:13;mso-yfti-lastrow:yes'> <td width=32 valign=top style='width:24.0pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>14.<o:p></o:p></span></p> </td> <td width=5 valign=top style='width:3.75pt;padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=style161><span style='font-size:9.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>I will change the battery in my UPS that is attached to my computer equipment each year just like I change the smoke detector battery at home.</span></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?et=1102849659463&amp;s=523&amp;e=001BJe16S-WqYanAbwhZHavAbliSn0jPcBA65KbIH5Doxnxu_2uDcVKZjV8RZudlE5O0xAZdUngqS5ox3S1vpMpoeAP-Ee1WUbMwnmrsYxRpYONGSc7Jl151W4gG6KKklPGGETr5qz4LlxLfXsqPjbVOPfbvEkHDWNim_LGgvjo2CCluCGHz-lDvuoBs2K31YYN-tGNYEUaRsE=" target="_blank">Read more</a></span></p> </td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:white;mso-yfti-tbllook: 1184' padding=0> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'>&nbsp;</td> </tr> </table> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>