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<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=740 style='width:555.0pt;mso-cellspacing:0in;border:outset navy 1.0pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=table1> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset navy 1.0pt;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' id=table2> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td colspan=2 style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><img width=740 height=125 id="_x0000_i1026" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/header_green.jpg"></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width="26%" valign=top style='width:26.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;border:outset blue 1.0pt; mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in' id=table3> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset blue 1.0pt;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:blue;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=table4> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> <p align=center style='text-align:center'><span style='font-size:13.5pt; font-family:"Arial","sans-serif";color:white'>January 2009<br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>In this issue</span></p> <p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&nbsp; &#9658;</span><span style='font-size:9.0pt;font-family: "Arial","sans-serif";color:white'>Greetings<br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&nbsp; &#9658;Backing Up the Backup</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'><br> &nbsp; </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&#9658;</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; color:white'> Network Gatekeeping<br> &nbsp;</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'> &#9658;Wireless Peripherals<br> &nbsp; &#9658;Sage 25 Challenge<br> &nbsp;</span></p> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in' id=table6> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'> <p align=center style='text-align:center'><b><span style='font-size:11.0pt; font-family:"Arial","sans-serif";color:blue'><img width=200 height=97 id="_x0000_i1027" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/SageChallenge.jpg"></span></b></p> <p align="center"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>The Smile Zone</span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Our practice recently went through construction to enlarge our office space. Through the trials and tribulations, Dave Young Jr. was always available to help with suggestions on how to make the relocation of our office equipment a smooth transition. As a dental practice, we needed to have NO computer downtime. The atmosphere may have been changing but we still needed to be able to service our patients by making appointments and maintaining recordkeeping using our software. Dave ensured that we were up and running and the transition was invisible to our patients. He remains the IT resource that we rely on for help and ideas to streamline our practice. Thanks Dave! </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Since then Sage has played and continues to play an integral role in the daily function of SGFM. When I call there is always a friendly person at the other end of the phone. Stephanie and Nancy are a great first impression to your company. No matter how frustrated and absolutely panicked I am they always seem to direct me to the right person to solve what seems to me to be a total crisis.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Catherine A. Carras<br> Practice Administrator<br> The Smile Zone - Charles M. Tramontana D.D.S., P.C.<br> </b></span></p> <hr> <p><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Of mice and keyboards: the case for wireless peripherals<br> </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>by Christopher Elliott reprinted with permission from the Microsoft Small Business Center </span></p> <p><img src="../../../images/keyboardnmouse.jpg" width="149" height="89"></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>'Fess up. It took awhile for many of you to really believe how much more productive you could be with wireless networking, didn't it? </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I'm here now to make a case for how wireless peripherals  that is, wireless mice, keyboards, printers, monitors, and so on  can also make your business more efficient, more productive, and, to boot, a more desirable place to work. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> I'll start by asking if you or any of your employees have workstations cluttered with cables and cords? Wireless peripherals, instead of the wired version, can simplify and boost the appearance of your workspaces by getting rid of those meandering streams of wires contributing to the clutter. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> <a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/Wireless_Peripherals_Jan09.htm" target="_blank">Read more</a></span></p> <hr> <p>&nbsp;</p> </td> </tr> </table> <p align=center style='text-align:center'><o:p><img src="../../../images/logo_small.jpg" width="152" height="76">&nbsp;</o:p></p> <p align=center style='text-align:center'><span style='font-size:10.0pt; font-family:"Arial","sans-serif"'>1 Computer Drive South<br> Albany, NY 12205 <br> 518-458-9300<br> <a href="mailto:info@sagecomputer.com">info@sagecomputer.com</a></span><br> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?e=001AbSXlb5yf4875VhOdYeIFBlGhTboKiTYRPNwd9OAqZ4gYExLPpgRFqFkR3vaQq8c_n4tg5V5SPGwXKo0M9TlO6PCqCvKUWWLnXYiORxHj-Gua8i6fsmVdQ==">www.sagecomputer.com</a></span></p> <p align=center style='text-align:center'><o:p>&nbsp;</o:p></p> </td> <td width="72%" valign=top style='width:72.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in' id=table5> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Greetings,</span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Welcome to the January edition of our <span style='color:blue'>Making</span> <b><i><span style='color:#96B685'>Business</span></i></b> <span style='color:blue'>Smarter</span> <b><i>E-Newsletter!</i></b></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We are so excited about 2009! Yes, there is a lot of negative talk about the economy, but "We refuse to participate in the downturn"! There are still plenty of companies making money and plenty of opportunities for them to leverage technology to advance their business</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>So what about resolutions for 2009? We usually think about getting in shape (The gym has been packed the last few weeks!), volunteering more, all of these good things and we recommend them. However, our focus is technology for small and medium business, so here are a few that will help move your business forward in 2009:</span></p> <ol> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will have a secure firewall</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will backup my data and take it off site</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will test my backup every month</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will create a backup & recovery plan in case of fire, theft or other damage</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> I will be sure that someone will patch, monitor and maintain my Servers and Desktops </span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will update my website</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will create an Acceptable Use Policy for my business</span></li> <li><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I will review my phone and Internet Access expenses</span></li> </ol> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>This is just eight, we could think of more but Rome wasn't built in a day, and there is always 2010.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Like many of you, SAGE is a small business, and like some of you, we recognized that we had reached a plateau. The only way to grow to the next level was to develop a sales organization. To ensure success, we decided to get some professional help. In July we hired Lorraine Ferguson of Direct Impact Marketing (the capital region's Sandler representative) to guide us through this adventure. Our work with Lorraine has been more fun than expected and the hard work is starting to pay off.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We made a major step on one of the key goals for SAGE developing a sales organization. That goal was achieved by hiring Jayme McRee as our first  Business Consultant . Jayme comes to us with lots of sales experience in both technical and non-technical fields. He earned his Bachelor's Degree at Northeastern University in Boston. When you meet him, ask him about his passions: his son, his bass guitar and his outdoor sports. Jayme's business passion is helping our clients and prospects understand their needs and find the best solution.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Both Jeff and Bill are very happy to have Jayme on board. It will free us up to spend more time with our existing clients. 2008 was an eventful year for SAGE and we look forward to helping all of you to have a successful 2009.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Please call or email if you have any questions or comments!</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br> </span><br> <!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="" style='position:absolute;margin-left:0;margin-top:0;width:75pt;height:52.5pt; z-index:251658240;mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--> <![if !vml]> <img width=100 height=70 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg" align=left v:shapes="_x0000_s1026"> <![endif]> <!--[if gte vml 1]><v:shape id="_x0000_s1027" type="#_x0000_t75" alt="" style='position:absolute; margin-left:0;margin-top:0;width:75pt;height:51.75pt;z-index:251659264; mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--> <![if !vml]> <img width=100 height=69 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg" align=left v:shapes="_x0000_s1027"> <![endif]> </p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='background:#96B685;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Backing up the backup. . . </span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Have you ever been distressed by a significant data loss? If so, you are most likely a firm believer in backing up your information. Whether it was a deleted proposal that could have saved you hours of work, or a presentation that someone wrote over, or a hard drive that died, there is no teacher quite like experience. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We know that information backup is vital to our business's continued existence, but let's face it: it's a chore. Every morning, the offsite tape needs to be brought into the office, then the tape has to be changed out, and every night the proper tape has to be taken offsite and swapped with the previous one.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Let's take a look at what backing up should accomplish. Information backup has 2 primary goals:<em> disaster recovery and data restoration.</em></span></p> <p><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Disaster Recovery</span></strong></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>The first goal of information backups, disaster recovery, is having the latest information copied to an alternate location. Then if a drive fails, the server crashes, or your office is flooded, you can continue to do business after this information (and the required infrastructure) has been restored</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Unfortunately, the most important component of disaster recovery is the most often overlooked: <em>RECOVERY</em>. The process of recovering from a disaster is a both time sensitive and stressful. It is most likely ignored until it is needed, which is usually an emergency. That being said, your information backup strategy should have an acceptable estimate of recovery time, and this disaster recovery process should be regularly tested. It's not just the technology recovery components that need to be regularly verified (such as the tapes or drives being written to) but the recovery procedures need to be practiced as well.</span></p> <p style='text-align:left'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'><a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/Backing_Up_Jan09.htm" target="_blank">Read More</a></span></p> </td> </tr> <tr style='mso-yfti-irow:3;height:15.75pt'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt;height:15.75pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>The 7 do's and don'ts of Network Gatekeeping</span></b></p> <span style='font-size:8.0pt;font-family:"Arial","sans-serif; font-weight:bold;"'>reprinted with permission from the HP Small Business Center</span> <p><!--[if gte vml 1]><v:shape id="_x0000_s1028" type="#_x0000_t75" alt="" style='position:absolute;margin-left:133.8pt;margin-top:0; width:112.5pt;height:108pt;z-index:251660288;mso-wrap-distance-left:0; mso-wrap-distance-top:0;mso-wrap-distance-right:0; mso-wrap-distance-bottom:0;mso-position-horizontal:right; mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Standard/images/email_full.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--><![if !vml]><img width=204 height=83 src="../../../images/numbers.jpg" align=right v:shapes="_x0000_s1028"><![endif]><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>There's little doubt that the Internet has been a real benefit to organizations  providing instant communication capabilities and an almost bottomless source of valuable, up-to-date information on just about any topic.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>However, many employees won't think twice about accessing the network for personal use, perhaps to download music or to shop online. Not only does this put a strain on the network by reducing the bandwidth available for legitimate use, but it also makes it easier for criminals to access sensitive company information and for viruses to enter the network.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>From an IT standpoint, it's a hassle to deal with employees downloading unsafe material on the one hand, and complaints about how slow the network is on the other.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>So what's the best way to effectively limit employees' network use and keep the network safe, without hampering productivity or creating distrust? </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/Gatekeeping_Jan09.htm" target="_blank">Here's a list of do's and don'ts</a> to help you put together a network usage policy.</span></p> <p align=right style='text-align:right'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?e=001AbSXlb5yf4_YWFTTR1-v9TOn48qPYkU_zCSvOtbtjSa_rvhiybXCAjwuiUTBLD89uDkP66_NR6nHSxXR1xe2DbCYHffmwxHZMCo3rBXSy5zugM5NGtnMUh19WHxf-XoGshwo1K-5jhAl6ZURZXUn4JflTqzg0hIyI6O7Qt17E-ijWjQ0-QE2EpJhZdjMTvdb7s3564xNi1E=" target="_blank"></a></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p>&nbsp;</p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:white;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'>&nbsp;</td> </tr> </table> <p class=MsoNormal><o:p>&nbsp;</o:p></p> </div> </body> </html>