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<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=740 style='width:555.0pt;mso-cellspacing:0in;border:outset navy 1.0pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=table1> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset navy 1.0pt;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' id=table2> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td colspan=2 style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><img width=740 height=125 id="_x0000_i1026" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/header_green.jpg"></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width="26%" valign=top style='width:26.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;border:outset blue 1.0pt; mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in' id=table3> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:inset blue 1.0pt;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:blue;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=table4> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> <p align=center style='text-align:center'><span style='font-size:13.5pt; font-family:"Arial","sans-serif";color:white'>March 2009<br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>In this issue</span></p> <p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&nbsp; &#9658;</span><span style='font-size:9.0pt;font-family: "Arial","sans-serif";color:white'>Greetings<br> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&nbsp; &#9658;SAGECare Security</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'><br> &nbsp; </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'>&#9658;</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; color:white'> Energy Star<br> &nbsp;</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:white'> &#9658;One Note and Power Point<br> &nbsp; &#9658;Speed Up Your Computer<br> &nbsp; &#9658;Technology Topics<br> &nbsp;</span></p> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in' id=table6> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'> <p align=center style='text-align:center'>&nbsp;</p> <p align="left"><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>5 Easy Ways to Speed Up Your Computer</span></b><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>reprinted with permission from HP</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><img src="../../../images/pc.jpg" width="163" height="104"></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>One of the most common complaints heard by IT helpdesks is:  My computer is running too slowly  what can I do? There are actually a number of reasons why this could be happening, and luckily, a number of ways to solve the problem. <a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/Speed_Computer_Mar09.htm" target="_blank">Here are our top five recommendations</a> to help boost your desktop or notebook PC's speed and performance. </span></p> <p align="left"><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Technology Topics in Plain English for Business Leaders</span></b> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We are planning for a series of learning sessions starting in early May. The sessions will have content targeted to business owners and executives, and will explain current technology topics in plain English. Planned session topics include <u>Protecting Your Computer Network from Current Security Threats, Improving the Return on Your Technology Investment, Why Backing Up is Only Half the Story, and How New Internet Sites and Services Can Improve Your Employees' Productivity.</u> </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>The sessions will start at 7:30 AM with registration and a half hour networking opportunity, followed by an 8:00 AM sharp session start time. The sessions will end at 8:59 AM, getting you on your way by 9:00. More information will follow in the next two weeks. If there are any other topics which you want us to address, please email or <a href="mailto:jeff@sage.com">jeff@sagecomputer.com</a><a href="mailto:bill@sagecomputer.com"> bill@sagecomputer.com</a>, or call us at 518.458.9300. <hr> </b></span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> </table> <span style="text-align:center"><b><span style='font-size:11.0pt; font-family:"Arial","sans-serif";color:blue'><img width=200 height=97 id="_x0000_i1027" src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/SageChallenge.jpg"></span></b></span> <p align=center style='text-align:center'><o:p><img src="../../../images/logo_small.jpg" width="152" height="76">&nbsp;</o:p></p> <p align=center style='text-align:center'><span style='font-size:10.0pt; font-family:"Arial","sans-serif"'>1 Computer Drive South<br> Albany, NY 12205 <br> 518-458-9300<br> <a href="mailto:info@sagecomputer.com">info@sagecomputer.com</a></span><br> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?e=001AbSXlb5yf4875VhOdYeIFBlGhTboKiTYRPNwd9OAqZ4gYExLPpgRFqFkR3vaQq8c_n4tg5V5SPGwXKo0M9TlO6PCqCvKUWWLnXYiORxHj-Gua8i6fsmVdQ==">www.sagecomputer.com</a></span></p> <p align=center style='text-align:center'><o:p><img src="../../../images/microsoft.jpg" width="138" height="63">&nbsp;</o:p></p> </td> <td width="72%" valign=top style='width:72.0%;padding:.75pt .75pt .75pt .75pt'> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;mso-yfti-tbllook:1184; mso-padding-alt:0in 0in 0in 0in' id=table5> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Greetings,</span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Welcome to the March edition of our <span style='color:blue'>Making</span> <b><i><span style='color:#96B685'>Business</span></i></b> <span style='color:blue'>Smarter</span> <b><i>E-Newsletter!</i></b></span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>March's description of  In like a lion, out like a lamb is proved wrong this year. March started like a lion with a flurry of computer network security vulnerabilities, and is ending like a lion with a potentially huge vulnerability that is being actively exploited. The  conficker worm takes advantage of computers: (1) Which have an inadequate firewall or none at all; (2) Have not been patched with current security updates from Microsoft; and (3) Have out of date anti-virus / anti-spyware software and subscriptions. We hope that none of you will be affected by this particularly nasty attempt to take over your computer. The main article from our Security Practice provides a more detailed explanation of the  conficker worm and the appropriate steps you should take to prevent damage to your computer network. If you need help with this, please contact <a href="mailto:support@sagecomputer.com">support@sagecomputer.com</a> with a subject line of  conficker worm help needed and we will put it in our high priority queue.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We now have a number of clients that regularly request support outside our regular business hours. In January we started to formally provide 7X24 support. If you want after hours support, just call our regular number and then go to extension 911. From that extension you can leave a voicemail message for the on-call engineer (please include your name, business name, a phone number at which you can be reached, and a brief description of the problem). The on-call engineer will call you back within an hour. Since an after hours support call has a minimum bill of 4 hours at our normal after hours rate, please be sure that you use this service when it is important that the problem is fixed now. By the way, if you're a SAGECare® Support client, the minimum hours are reduced. If the problem can wait, then hang up, call back and leave a message in our general delivery mailbox. We will get back to you on the next business day.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Finally, we recognized that the email address we gave you last month for suggested newsletter topics did not work correctly. We have it fixed and are very interested in producing topics that you would like us to address. Please click on this link <a href="mailto:eNewsletterideas@sagecomputer.com">eNewsletterideas@sagecomputer.com</a> and let us know.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>.</span> <span style='font-size:9.0pt;font-family:"Arial","sans-serif"'></span> <!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="" style='position:absolute;margin-left:0;margin-top:0;width:75pt;height:52.5pt; z-index:251658240;mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--> <![if !vml]> <img width=100 height=70 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/billsig.jpg" align=left v:shapes="_x0000_s1026"> <![endif]> <!--[if gte vml 1]><v:shape id="_x0000_s1027" type="#_x0000_t75" alt="" style='position:absolute; margin-left:0;margin-top:0;width:75pt;height:51.75pt;z-index:251659264; mso-wrap-distance-left:0;mso-wrap-distance-top:0; mso-wrap-distance-right:0;mso-wrap-distance-bottom:0; mso-position-horizontal:left;mso-position-horizontal-relative:text; mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--> <![if !vml]> <img width=100 height=69 src="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/images/jeffsig.jpg" align=left v:shapes="_x0000_s1027"> <![endif]> </p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='background:#96B685;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>SAGECare Security: SECURITY ALERT </span></b></p> <p><strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Boom! April fools!? </span></strong></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>As the warm weather begins to set in, something besides April showers may be approaching. A malicious program called Conficker (a.k.a. Worm_DownAD.AD, Trojan.Win32.Pakes.lxf, W32.Downadup) has been propagating throughout the internet and making headlines. This malware (malicious software) has garnered so much attention because of it's level sophistication, it's install base, and it's unknown nature. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Conficker was first discovered in the wild (on the internet) back in October of 2008, and targets Windows based computers and servers. The latest variants of this malware are programmed to download an update in April 1st, 2009. Unfortunately, no one knows what this update is or what effect it will have on infected computers or the internet in general. Conficker is employing some of the latest encryption techniques and is being actively adapted in response to network security measures against it.</span></p> <p>&nbsp;</p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'> <a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/SageCare_Mar09.htm" target="_blank">What is it?</a></span></p> <p>&nbsp;</p> </td> </tr> <tr style='mso-yfti-irow:3;height:15.75pt'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt;height:15.75pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>HP can help you transition to ENERGY STAR 5.0</span></b></p> <span style='font-size:8.0pt;font-family:"Arial","sans-serif; font-weight:bold;"'>reprinted with permission from HP</span> <p><!--[if gte vml 1]><v:shape id="_x0000_s1028" type="#_x0000_t75" alt="" style='position:absolute;margin-left:133.8pt;margin-top:0; width:112.5pt;height:108pt;z-index:251660288;mso-wrap-distance-left:0; mso-wrap-distance-top:0;mso-wrap-distance-right:0; mso-wrap-distance-bottom:0;mso-position-horizontal:right; mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f"> <v:imagedata src="http://www.heartlandtechnologies.com/Newsletters/Customers/Standard/images/email_full.jpg"/> <w:wrap type="square"/> </v:shape><![endif]--><![if !vml]><img width=120 height=122 src="../../../images/energy_star.jpg" align=right v:shapes="_x0000_s1028"><![endif]><span style='font-size: 9.0pt;font-family:"Arial","sans-serif"'>Nearly all current HP business desktops are ENERGY STAR® 4.0 qualified, but those standards will soon change. The Environmental Protection Agency (EPA) will introduce new ENERGY STAR® 5.0 requirements on July 1st, 2009. What's going to change? What do you have to do to meet the requirements? Relax, it's easier than you think  HP can give you a head start. Even if you're a small business or not concerned about compliance, you can still save money on power and cooling by implementing ENERGY STAR 5.0 qualified desktops from HP.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://www.heartlandtechnologies.com/Newsletters/Customers/Sage/Energy_Star_Mar09.htm" target="_blank">Why were new standards introduced by the EPA?</a></span></p> <p align=right style='text-align:right'><span style='font-size:9.0pt; font-family:"Arial","sans-serif"'><a href="http://rs6.net/tn.jsp?e=001AbSXlb5yf4_YWFTTR1-v9TOn48qPYkU_zCSvOtbtjSa_rvhiybXCAjwuiUTBLD89uDkP66_NR6nHSxXR1xe2DbCYHffmwxHZMCo3rBXSy5zugM5NGtnMUh19WHxf-XoGshwo1K-5jhAl6ZURZXUn4JflTqzg0hIyI6O7Qt17E-ijWjQ0-QE2EpJhZdjMTvdb7s3564xNi1E=" target="_blank"></a></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-font-family:"Times New Roman"'> <hr size=2 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Arial","sans-serif"; color:#5D53F7'>Microsoft Office OneNote and PowerPoint: Better Together</span></b></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Microsoft Office PowerPoint 2007 is for presentations and Office OneNote 2007 is for notes. Since you can't have a presentation without notes, it always amazes me how few PowerPoint users think to use OneNote to help them organize and share their information.</span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>One of the new features in OneNote 2007 is the ability to "print" your documents and files to your pages in OneNote. You can do this from just about any Windows program by using the "Send to OneNote" printer. The power of the combination comes in what you send over to OneNote and what you can do with what has been sent.</span></p> <p><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>OneNote and PowerPoint for the participant</span></strong></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>At the most basic level, you can send your PowerPoint slides to a section in OneNote. Open the presentation in PowerPoint and select Print. At the bottom of the Print dialog, select Slides from the Print What drop-down. </span></p> <p><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><a href="http://office.microsoft.com/en-us/onenote/HA102314521033.aspx" target="_blank">Read the full instructions</a></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:1.5pt;background:white;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'>&nbsp;</td> </tr> </table> <p class=MsoNormal><o:p>&nbsp;</o:p></p> </div> </body> </html>